As a Palmetto Pass account holder, you will need to return your transponder(s) and close your account by October 15, 2021. Unused pre-paid tolls and transponder deposits less any unpaid toll violations will be refunded. Should you fail to return the transponder by October 15, 2021, your account will be administratively closed and any transponder deposit will be forfeited. Unused pre-paid tolls will be refunded to you less any unpaid toll violations.

THERE ARE TWO CONVENIENT WAYS TO CLOSE YOUR ACCOUNT.

In Person:
Cross Island Parkway Customer Service Center
4 Marshland Lane
Hilton Head Island, SC 29926
Monday to Friday from 9:00 AM to 5:00 PM
1-843-342-6718 or 1-888-PAL8655 (In SC only)
By Mail:
Cross Island Parkway
PO Box 5096
Hilton Head Island, SC 29938
Please make sure to include your current mailing address and phone number.
Refunds will be processed as follows:

If there is a current credit card associated with your Palmetto Pass account, your refund will be credited back to that credit card on file. If you are a cash or check customer, or the credit card on file has expired, you will be refunded by check. Please expect final account closure and refunds to take 3 to 4 weeks for processing.

For additional information and answers to frequently asked questions about Palmetto Pass accounts, please visit the website, www.crossislandparkway.org, or contact Cross Island Parkway Customer Service Center 1-843-342-6718 or 1-888-PAL8655 (in SC only).

Please expect final account closure and refunds to take 3 to 4 weeks for processing.

 

The Official Website of the state of South Carolina