When is the last day Tolls will be collected?
The last day for Toll collection will be June 30, 2021 at 11:59:59 PM.
How can I close my Palmetto Pass account?
You may close your account in person or by mail. You may return your device (transponder) in person at 4 Marshland Lane, Hilton Head Island, SC 29926 or by mail at P.O. Box 5096, Hilton Head Island, SC 29938.
When is the last day I can close my account?
October 15, 2021 will be the last day to close out your Palmetto Pass Account. Please plan to do so as soon as possible to avoid refund delays.
When will I receive my Palmetto Pass refund?
Refunds are based on whether or not you have a tag deposit and/or a positive prepaid balance on your account. Typically, refunds take between 2-4 weeks, and there may be some delays due to the number of accounts that need to be closed. So, the sooner you can close out your account, the better. You will be refunded by check if you donít have a credit/debit card placed on your account. You will be refunded by credit/debit card if you have a credit card placed on your account.
What do I do if I receive a violation notice?
Violations will be handled as they normally are. For valid Palmetto Pass account holders, violations will be paid through their accounts at the regular Palmetto Pass rate as long as the account has a positive balance. Violations for non-Palmetto Pass account holders must be paid by the violation notice due date to avoid further collections activities.
Can I keep my device (transponder) for use at the Greenville Southern Connector (GSC, I-185))?
The transponder device will no longer work at the GSC and you will need to open an account at www.southernconnector.com . If you have any issues opening an account with the Southern Connector, please contact them at (864) 527-2143. Please close out your Palmetto Pass account as soon as possible and open a new account with GSC. We recommend you do so as soon as possible. Go to www.crossislandparkway.org or call 843-342-6718 for more information.
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