How do I know my transponder is working?
If you see a green light and a "Go Palmetto Pass" message, your transponder is working correctly. If your account is in good standing and your transponder is properly affixed and your transponder is still not working properly, you may have to return your transponder. Please contact the Cross Island Parkway Customer Service Center.
What if I forget my transponder?
If you are in a staffed lane, pay the cash fare. If you are in an "Palmetto Pass Only" lane without gates, DO NOT STOP.
Can I add, update or delete vehicles on my account?
Yes. Login to your account and go to Vehicle/transponder Maintenance, Vehicle Maintenance.
Can I report my transponder lost or stolen?
Yes. Login to your account and go to Vehicle/transponder Maintenance, Report Lost/Stolen.
Can I request an additional transponder?
Yes. Login to your account and go to Vehicle/transponder Maintenance, Request Additional transponders.
How many transponders can I request?
You can request a maximum of four transponders per account.
Are there times I should not use my transponder?
Yes, the following examples are times when you should not use your transponder:
  • If you have found your lost or stolen transponder.
  • If you know you do not have sufficient funds.
In order to resolve the above cases, please contact the Cross Island Parkway Customer Service Center.
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